Warranty claim

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ZuLu Marketing & Printing is happy to offer a LIFETIME warranty on all frames and hardware. We replace the parts, we just ask that you cover shipping. This warranty covers:

  • Any manufacturer defects 
  • Items that are damaged during shipping (If shipment is noticeably damaged, please take a picture of the box and damaged items, and notify us within 5 days of delivery to file claim)
  • Broken or damaged hardware not caused by customer negligence.

ZuLu Marketing & Printing’s warranty does NOT cover:

  • Color dissatisfaction in which a Pantone color was not provided by the customer. If Pantone colors are not provided during the design process we cannot guarantee that the color on the printed materials will be exactly as desired.
  • Logo or image pixelation. If logos and images provided during the design process are not high-resolution we cannot guarantee the printed products will be free from pixelation. ZuLu Marketing & Printing is not liable for any pixelation on the printed products.
  • Natural fading or wear of products. While our tent fabric is UV resistant, fading or wear of materials is natural over time.
  • Misspellings in which the copy was provided misspelled. If the customer provides copy that is misspelled, we are not liable for any misspellings on the printed products.
  • Wind damage caused to the materials in which the frame or other products were not weighted down. If a completely new frame is needed due to significant damage in which a few replacement poles would not fix, we provide $100 off the entire frame as a support to the customer.

Returns and Refunds:

  • Any customer requesting a refund before the materials are printed and shipped will be responsible for incurred credit card processing fees and design costs.
  • Absolutely no refunds on deposits or payments after 60 days. No returns or refunds whatsoever after materials are shipped. 
  • ZuLu Marketing & Printing's standard turnaround time is 10-14 days after artwork approval. While rare, please note that we are not responsible for shipping delays with the shipping courier. For questions or concerns about shipping times or delays please call the shipping company associated with your tracking number.