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Where appropriate, we share aggregated statistical information with our business partners. These statistics include no personally identifying information.
We may provide personal identifying and account information in special cases such as enforcement of our Terms and Conditions of Site Use, or as required by law or legal process to protect and defend the rights and safety of our Site and its users. This includes exchanging information with other companies for purposes of fraud and credit risk reduction.
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We may communicate with the users of the Site via e-mail, telephone, mail, or fax in order to provide requested services, content, product information, or notification of special offers. The users of the Site are always given the opportunity to 'opt-out' of having their online information used for purposes not directly related to the Site at the point at which we ask for the information or when they receive an online requested promotional communication.
For example, our email messages have an "unsubscribe" feature for users of the Site. Users can simply "Reply" back to the email message and type "unsubscribe" in the subject field. Upon receipt of the reply, we will remove that email address from our email list. If you have more than one email address, you should include the other addresses as well to ensure proper updating of your account information.
What is your turnaround time on these materials?
Our turnaround time is 12-14 days after artwork approval!
What are your tents made of?
All of our tents are commercial grade. They include a 40MM Aluminum Hexagonal Frame and 600 Denier Polyester Urethane Tent Top/Walls. They are flame retardant, water resistant, UV resistant, and fully dye-sublimated. We’re proud to offer some of the most competitive prices on the market for the quality of materials.
Do you provide a rolling bag for the tent?
Yes! All of our tents come with a complimentary rolling bag.
Do you design the materials?
Yes! We take your logo or brand graphics that are already made and format them to our products with the addition of the brand colors and written information. We can also add photos, illustrations, or additional graphics if they're provided or if they are specifically requested. In those cases, we make use of stock photos or graphics.
Do you design logos or cartoon illustrations?
We occasionally design logos and cartoon illustrations, however it is not included in our free design service.
How long does it take to design the products?
The time it takes to design the products can vary depending on the complexity of the design or the amount of revisions needed, but on average designs are usually completed within 2-4 days.
Do I get to see the final artwork before it begins printing?
Yes! We never send anything to production without your full and 100% approval.
Can I buy just the top for the tent if I already have the frame?
Yes, but please note that our tops are designed specifically for 40MM Aluminum Hexagonal Frames. We cannot guarantee that the tops will perfectly fit other styles of frames.